1. Acceptance of Terms
By accessing and using the Cerca mobile application and service, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Service Description
Cerca provides a taxi booking service that connects passengers with licensed drivers. Our service includes:
- Real-time taxi booking through mobile application
- GPS tracking and location services
- Multiple payment options
- 24/7 customer support
- Driver verification and safety measures
3. User Eligibility
To use our service, you must:
- Have a valid mobile device with internet connectivity
- Provide accurate personal and payment information
- Comply with all applicable laws and regulations
4. Booking and Cancellation
When booking a ride:
- Bookings are confirmed upon driver acceptance
- You may cancel a booking up to 2 minutes after confirmation
- Cancellation fees may apply for late cancellations
- Drivers may cancel due to safety concerns or vehicle issues
5. Payment Terms
Payment for services:
- Fares are calculated based on distance and time
- Additional charges may apply for waiting time or special requests
- Payment is processed through secure payment gateways
- Receipts are provided for all completed rides
6. User Conduct
Users must not:
- Provide false or misleading information
- Use the service for illegal activities
- Harass or abuse drivers or other users
- Damage vehicles or property
- Attempt to circumvent payment systems
7. Safety and Liability
Cerca prioritizes safety:
- All drivers undergo background checks and vehicle inspections
- Real-time tracking is available for all rides
- Emergency contact features are built into the app
- We are not liable for accidents or incidents during rides
8. Privacy and Data
We collect and process data as outlined in our Privacy Policy:
- Location data for service provision
- Payment information for transactions
- Communication data for customer support
- Usage analytics for service improvement
9. Service Availability
Service availability:
- Available 24/7 in supported cities
- May be limited during extreme weather conditions
- Subject to driver availability in your area
- Service areas are defined by city boundaries
10. Modifications to Terms
Cerca reserves the right to:
- Modify these terms at any time
- Update service features and pricing
- Suspend or terminate service for violations
- Change policies with 30 days notice
11. Contact Information
For questions about these terms:
- Phone: +91 7049717101
- Email: cercacars0071@gmail.com
- Address: Sai Properties, Ghule Park, Hadapsar, Pune - 412307
- Support: Available 24/7 through the app
12. Governing Law
These terms are governed by the laws of the jurisdiction where Cerca operates. Any disputes will be resolved through arbitration or in the appropriate courts.